Privacy Policy


Last updated: 23rd June, 2020.

The Flatter app and services are owned and operated by Overlake Limited. This privacy policy explains how Overlake Limited, a New Zealand business (‘we’ or ‘us’) collects, stores, uses, and discloses any personal information that you provide to us when using Flatter. This privacy policy is subject to, and must be read in conjunction with, our Terms of Use. The service Flatter provides is to connect people. We collect and publish data to connect our users with eachother to provide them with value. We have kept this privacy policy short and simple to be clear about what we do with your data.

Information we collect

When singing up to our service we collect: - An email and password combination or an associated OAuth account (such as facebook) which includes an email address. - Time of signup - A profile name, description and picture - Date of birth - Gender When listing a flat we collect flat information including but not limited to: - An address - Rent and bond - Availability dates - Property details including but not limited to flatmates, bedrooms, bathrooms - Other details such as whether the rooms are furnished - Rules such as couples ok, pets ok, smokers ok - A description of the flat - Photos of the flat and rooms being listed including summaries - The current time When searching for a flat we collect: - An address - Filter options - Starred flats if signed in When commenting on a flat listing we collect: - The comment, current time, and associated flat listing

Personal Information

To identify our users, we collect either an email address and password combination or an email through an associated oauth account such as facebook. This information is required to authenticate users when they return to the application. We recommend that you use a unique and complex password with our service.

We also collect a name and biography from our users, along with a profile photo. This information is presented to other users in the form of a public profile and is disclosed to the public. We collect date of birth which is translated into an age. Your date of birth will not be made public, however, your age will be published along with your profile. Your gender is used for filtering and will be published along with your profile. Age and gender information may also be aggregated to help filter flats when a user is searching for flats with a specific age range or gender.

Automated Collection

We use third party APIs to show maps and retrieve location data. When you provide us with an address, this information is sent to Google to retrieve geolocation and place information at that address. When signing in using Facebook, we request and store your email from facebook. We use this to identify and secure your account. When using password sign up, we use reCaptcha to prevent spam and misuse. Use of reCAPTCHA v3 is subject to the Google Privacy Policy and Terms of Use.

Advertising Services

We do not currently use third party advertising services.

Social Media and APIs

You may link your profile with social media accounts. This will be made public and be visible to anyone viewing your profile when you elect to publish your social contact.

How your information is used

All information you provide us with when creating or editing a listing will be published on our service and made visible to the public with the following exceptions: - The exact address of your flat listing will be obscured. - Your date of birth will not be published, however, your age will. We make this information searchable to the public via our search interface and will display your listing on a map or in list form to the public. We also publish your profile which includes your name, description, photo, age and gender. We use address information you provide us with to retrieve latitude longitude coordinates. These are used to place your listing on the map and make it searchable. Conversations (chats) with flat hosts will not be published publically on the service and only the flat host and applicant will be able to see these messages. Which flats your have starred is only visible to you and the flat host. Counts of conversations as well as stars may be used to determine the popularity of a flat and adjust its ranking.

Storage and Security

We collect and use an email and password combination or associated oauth account (such as facebook) to secure access to your data. We recommend using a unique and complex password to improve the security of your account. We may send you a confirmation email to verify you are the owner of the email address. In the event that you forget your password we may also use this email to reset access to your account. Our service is hosted by Heroku who use AWS datacentres. We use HTTPS and SSL to encrypt all data in transit between between your device and our service. Photos and images uploaded to our service are stored using Google's cloud storage services and are visible to the public. We use industry standard technology to create an encrypted channel when sending your email and password combination to our servers. Once recieved, we store a copy of your email and an industry standard hash and salt of your password. This enables us to verify your password without storing it.

Third party advertising and links to websites

Where we display ads, the third party may collect and process information to display relevant ads. You can find out more about what information they collect by viewing the advertisers respective privacy policy. Furthermore, external links may take you to sites we do not control. Information you give these sites is at your own discretion.

Your Rights

You may request that we delete your account and remove your data from our service at any time. You may also request a copy of the data that we hold for you. You can reach us using the contact details provided at the end of this privacy policy.

Changes to our Privacy Policy

We reserve the right, at our discretion, to update or revise this privacy policy at any time. Changes to this privacy policy will take effect immediately once published on this website. Please check this privacy policy regularly for modifications and updates. By continuing to use our service you agree to the latest version of the privacy policy.

Contact Details

If you have any questions about our privacy policy, or any other related matter, please feel free to contact us. You can reach us by contacting us at [email protected]




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